Landlord and Tenant Board  416-645-8080 (Toronto)  1-888-332-3234 (outside Toronto)

Federation of Metro Tenants’ Associations 416-413-9442

hotline@torontotenants.org 416-921-9494

Sarah Doucette (Toronto City Councillor – Ward 13) councillor_doucette@toronto.ca   416-392-4072 

Cheri DiNovo (MPP Parkdale-High Park)  416-763-5630  dinovoc-qp@ndp.on.ca

Legal Aid  www.legalaid.on.ca   416-979-1446 or 1-800-668-8258

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KNOW YOUR RIGHTS

Residential Tenancies Act

http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_06r17_e.htm

The City of Toronto website (Multi-Residential Apartment Buildings – property standards for apartment buildings) http://www1.toronto.ca/wps/portal/contentonly?vgnextoid=14103e4e87131410VgnVCM10000071d60f89RCRD

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SUGGESTED REPORTING PROTOCOL FOR COMPLAINTS

(MINTO AND VERTICA TENANTS)

 Below is the suggested protocol to deal with concerns and complaints re. your landlord.

VERTICA TENANTS

  1. Please send an email to Monique Channer at monique.channer@vertica.ca.  Copy it to Customer Experience Manager (Angela Thomaidis) at feedback@vertica.ca, and to thehpta@gmail.com. Include as many details as possible (what?, where? when? who? why?) and also photographs, if possible.  Indicate if a Vertica contractor or rep. was involved.
  2. If the issue has not been resolved to your satisfaction, forward Vertica’s response to the HPTA and explain why the matter is not resolved.
  3. Your issue will be discussed at our next meeting with Vertica.  The HPTA respects privacy and will not mention names.
  4. If the issue is serious and has still not been resolved to your satisfaction and after our meeting with Vertica, you may want to lodge a formal complaint to the Landlord and Tenant Board. You can find various resources and contact information on their website http://www.ltb.gov.on.ca/en/.
  5. You can also file a complaint with the Certified Rental Building Program to let them know you feel Vertica is not living up to the standards of the program. Click here for their contact form and in your comment, outline your concerns, and provide them with your permission to contact the senior management of the property.

MINTO TENANTS

  1. Please send an email to hpvcustomerexperience@minto.com, and cc the email to thehpta@gmail.com. Include as many details as possible (what?, where? when? who? why?) and also photographs, if possible.  Indicate if a Minto contractor or rep. was involved.
  2. If the issue has still not been resolved to your satisfaction, forward Minto’s response to the HPTA and explain why the matter is not resolved.
  3. Your issue will be discussed at our next meeting with Minto.  The HPTA respects privacy and will not mention names.
  4. If the issue is serious and has still not been resolved after our meeting with Minto, you may want to lodge a formal complaint to the Landlord and Tenant Board. Various resources can be found on its website http://www.ltb.gov.on.ca/en/.

For maintenance issues, Minto tenants can send an email to hpvatyourservice@minto.com.

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TEMPERATURE

By law, the temperature in your suite must be at least 21°Celsius between September 15th and May 31st.

This is referenced in the Toronto Rental Apartment Heat By-law No. 499-2000, Toronto Municipal Code, Chapter 497, Article 1 Heating: Rented Accommodations (Adopted 2000-08-03).

http://www.toronto.ca/legdocs/municode/1184_497.pdf

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WHAT TO DO IN CASE OF AN EMERGENCY!

  • Information from the City of Toronto

Emergency Preparedness for people and pets http://www.toronto.ca/wes/techservices/oem/pdf/activity-sheet.pdf

Emergency Survival Kit http://www.toronto.ca/wes/techservices/oem/pdf/bookmark.pdf

Your Personal Emergency Preparedness Guide     http://www.toronto.ca/wes/techservices/oem/pdf/oem_booklet.pdf         Add your personal information on pages 26 and 27 (Use the arrows on the screen to navigate the document.)

  • Information from the Province

Ontario Emergency Preparedness Pocket Guide http://www.emergencymanagementontario.ca/stellent/groups/public/@mcscs/@www/@emo/documents/educationalmaterial/ec157521.pdf

Ontario Survival Check List (3 day supply per person)http://www.emergencymanagementontario.ca/stellent/groups/public/@mcscs/@www/@emo/documents/webasset/ec077500.pdf

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PESTS (BED BUGS)

Most landlords have in place a protocol to deal with pests, including bed buds.

If you are faced with this problem, contact your property managers immediately.  Ask questions about the protocol.  Landlords are expected to do their part, but you must also follow all steps given.  It costs money (dry cleaning, buy new items, etc.).

The HPTA recommends that tenants not bring second-hand goods in their apartments without careful inspection or/and treatment.  For this reason, the HPTA did not accept books and furniture for its lawn sale in June 2011.  The lawn sale event is under review.

According to a non-official and non-governmental site, created by Maciej Ceglowski who is a computer programmer and not a pest specialist, some buildings in our area have been identified as having occurrences of this pest.  Be careful, though.  Some comments posted on this bed bug registry are contradictory.

The site states “How can you be sure these reports are true? We can’t – this is the Internet! All our bedbug reports are submitted through the site, and have not been vetted for accuracy. We do our best to flag posts that have been disputed, but we remind our readers to take things with a grain of salt. Some reports are posted by malicious tenants. Some are posted by evil competitors. Some are posted by hypochondriacs.” (FAQ page)

The HPTA strongly recommends that you use CAUTION in assessing the information posted.

With this in mind, please, click the link below to access this private bed bug registry website.

http://bedbugregistry.com

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SMART METERS

On January 26, 2011, the HPTA organized a public meeting on smart metering.  Sarah Doucette, our City Councillor, was present.  Kevin Sambrano, a past president of the HPTA, gave an insightful presentation on smart meters.  For those who were not present, please click the link below to learn more about  smart metering and the responsibilities of landlords.

http://www.ltb.gov.on.ca/en/Key_Information/STDPROD_078805.html

The link below gives new information that was added.

http://www.ltb.gov.on.ca/stdprodconsume/groups/csc/@ltb/@forms/documents/resourcelist/stdprod_089120.pdf

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