Complaint Reporting Protocol

Below is the suggested protocol to deal with concerns and complaints with your landlord.

VERTICA TENANTS

  1. Please send an email to Adrian at adrian.ilie@vertica.ca.  Copy it to Customer Experience Manager (Angela Thomaidis) at feedback@vertica.camonique.channer@vertica.ca and to thehpta@gmail.com. Include as many details as possible (what?, where? when? who? why?) and also photographs, if possible.  Indicate if a Vertica contractor or rep. was involved.
  2. If the issue has not been resolved to your satisfaction, forward Vertica’s response to the HPTA and explain why the matter is not resolved.
  3. Your issue will be discussed at our next meeting with Vertica.  The HPTA respects privacy and will not mention names.
  4. If the issue is serious and has still not been resolved to your satisfaction and after our meeting with Vertica, you may want to lodge a formal complaint to the Landlord and Tenant Board. You can find various resources and contact information on their website http://www.ltb.gov.on.ca/en/.

MINTO TENANTS

  1. Please send an email to hpvcustomerexperience@minto.com, and cc the email to thehpta@gmail.com. Include as many details as possible (what?, where? when? who? why?) and also photographs, if possible.  Indicate if a Minto contractor or rep. was involved.
  2. If the issue has still not been resolved to your satisfaction, forward Minto’s response to the HPTA and explain why the matter is not resolved.
  3. Your issue will be discussed at our next meeting with Minto.  The HPTA respects privacy and will not mention names.
  4. If the issue is serious and has still not been resolved after our meeting with Minto, you may want to lodge a formal complaint to the Landlord and Tenant Board. Various resources can be found on its website http://www.ltb.gov.on.ca/en/.

For maintenance issues, Minto tenants can send an email to hpvatyourservice@minto.com.